SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gadgeticus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gadgeticus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All the rules ordered with optional colors, not as the photo
This Is the best store aliekspress! Take him a third time. Excellent quality. Fast shipping. Solve any problems! This is the best seller on Aliexpress! I'm taking it a third time. Excellent quality. Fast delivery. Solves any problems!
Very good.
All the fun, though because of holidays had to wait a little longer than we would like, write a full review when will try, but like included, was well packed, box not hesitated. There is support for the handle, and has a stand canvas for instructions or with your own sketches. Power Supply and yuzb cord
To Belarus posting was two months, our strong detained by Customs. Handle is excellent. After opening the kids for two hours used and works perfectly, without interruption. Everything is great. Thank You Very Much.
The only defect that could put is that the box came without seal, still have not tried, hope not to have problems
This is my first pen, such like, really need подучиться to level out. Complete handle, stand, 3 strands, напаличники, instruction and pictures.
Everything is perfect!! The store is very good RECOMMEND!!
Great quality and the best store! I recommend.Fast delivery .Thank yo my friend
Everything is Okay. That is my second purchase here. And I've got a real CashBack for this order. Just go there and register --> smarty. sale/973163
No our adapter plugs. Packaging Box seems okay. Rate can not to. Gift after NG will add a.
Everything good! Seller recommended!
Yet denemedik but very solid arrived
good qoulity
Excellent product is of quality nice now try
To handle complaints, has been working for a whole week, kids busy